Studio Policies

{ WEDDING’S & OTHER EVENTS }

  • To reserve your date a signed contract and non-refundable retainer is required.
  • Once your date is reserved, the studio declines other inquiries, thus all retainers are non-refundable.
  • Engagement sessions need to be scheduled at least two months before your wedding.
  • Engagement sessions are 60 minutes and within 40  - 60 miles of Thousand Oaks (Santa Barbara to Los Angeles or Pasadena).
  • Engagement sessions are scheduled on weekdays only.
  • Travel fees may apply depending on location for weddings.
  • A mileage fee of $0.55 per mile beyond 50 miles may apply for weddings and 30 miles for engagement sessions will be added to the cost of the wedding package at the time of booking.  Mileage fee is in accordance with CA state mileage rates and subject to change.
  • Chelsea Elizabeth Photography only travels in one vehicle to any event. Additional fees will apply if photographers are required to travel separately.
  • For weddings outside of Southern California, please contact us for our Destination Wedding packages.
  • Chelsea Elizabeth photography will do all the booking and hotel accommodations for Chelsea Elizabeth Photographers for all weddings requiring travel.
  • Engagement galleries are online within one month of the portrait session.
  • Wedding galleries are online within 6 weeks of the wedding date.
  • Wedding slideshow is posted online within 2 months of the wedding date.
  • Album designs are delivered one month after the wedding gallery is posted.
  • Album edits are turned around within 3 weeks.
  • Once final album design has been approved, albums are delivered within 4 to 6 months.
  • High resolution digital negatives of wedding & engagement files on USB drives are delivered with the finished album.
  • Any images by Chelsea Elizabeth on display at the wedding reception must be printed by Chelsea Elizabeth Photography.  (excluding wedding favors)
  • Chelsea Elizabeth photography cannot print out any images that were not taken by the studio.
  • Gallery cards are available for you to hand out to your family and friends.  We are happy to provide these but cannot pass them out.
  • For wedding coverage, a non-refundable retainer fee of 30% is due upon booking.  This fee will be credited toward your total cost. The remaining balance must be paid in full before your wedding. 50% of the remaining balance is due 60 days before the wedding, the remaining balance is due 30 days before the wedding.  Should your event be canceled within 30 days of your wedding date, full payment is still due to Chelsea Elizabeth.
  • CA sales tax of 7.5% is applied to all wedding packages.
  • Any product of wedding images ordered before the wedding is 10% off.
  • Any pre-ordered album spreads are 30% off.
  • Your undelivered product price is locked in for 7 months after your wedding.  If your product is not approved and ordered within 7 months, you will received a studio credit for the undelivered portion of your work. You may purchase the undelivered work off the current price list.
  • Images are archived after 12 months.
  • There is a $250 fee to retrieve archived images.
  • If an album is ordered, images are archived for 18 months.  Archive fee still applies.
  • Once the assignment has been completed and the disc has been delivered, Chelsea Elizabeth Photography does not assume any liability is any portion of the work is lost, stolen, damaged, or otherwise unavailable to the client.
  • Touch ups are only done per-request.  Touch ups are complimentary on enlargements (8×10 and larger) and any images in albums.  For additional requests please refer to photoshop rates.
  • All images are shot in mRAW and delivered as high resolution jpegs, exported at level 90 out of Lightroom.
  • Print credit issued by Chelsea Elizabeth Photography expires 90 days after the wedding date.
  • Touchups
    • Touch ups are only done per-request.  Touch ups are complimentary on enlargements (8×10 and larger) and any images in albums.  For additional requests please refer to photoshop rates. Rates start at $20 per image or $20 per 15 minutes of photoshop work.

{ PORTRAITS }

  • Session fees and reserving your appointment
    • Yes we charge for the time and talent of the artist & one order session with our image consultant. In order to hold your appointment, your session fee must be received within four days.
  • Rescheduling
    • Your deposit is non-refundable but I will reschedule once at your request. Please let me know at least 48 hours before the shoot if you must re-schedule, if possible. If the weather isn’t agreeable on the day of the session, I will gladly reschedule to another day.
  • Ordering Session
    • All proofing and ordering will be done at the time of the ordering session.  We do not provide images, proof sheets or prints.   Your slideshow will be online for 14 days.  For a $300 prepayment, we will put the images back online in a gallery for 7 days.  The prepayment will go towards your product purchase.
  • Product Turn Around
    • All product will be ready for pick up within 4 to 6 weeks.
  • Multiple Sessions & Ordering
    • Each portrait session will be treated as an individual session.  Portrait sessions can’t be combined in product package.
  • Payment due up front on all product orders
    • Payment of any order is due in full by cash, check or credit card when you place the order. Print orders placed during an ordering session will be ready for pickup within 2-3 weeks. We will archive the images you order for 1 year for additional prints at a later date. There is a $250 minimum for re-orders.
  • Unclaimed Prints
    • We will discard any prints after 120 days unclaimed after notification of completion of the order.
  • All orders must be placed in writing
    • You can place an order in writing at your proofing session, via email, online proofing gallery, mail, or in person.  Ask us for an order sheet.  We do not take orders over the phone.Refunds
    • No refunds are allowed once work has commenced on an order.
  • Touchups
    • Touch ups are only done per-request.  Touch ups are complimentary on enlargements (8×10 and larger) and any images in albums.  For additional requests please refer to photoshop rates. Rates start at $20 per image or $20 per 15 minutes of photoshop work.
  • Scheduling
    • Portrait sessions are 60 minutes and within 10 – 20 miles of Thousand Oaks (Ventura to Malibu or Agoura).
    • Portrait sessions are scheduled on weekdays only.  Exceptions are made for portrait sessions in downtown LA if scheduling is available.
    • Chelsea Elizabeth blocks out two days a week to shoot portraits. These days may vary upon request, but typically they are Tuesday and Thursday.
    • Mini-sessions are typically 30 minutes, or specified in package upon booking.  Mini-sessions are only applicable when multiple sessions are booked back to back on the same date.
  • Travel Fees
    • Travel from Thousand Oaks to Ventura or Agoura/Malibu is included in the package cost.
    • A mileage fee of $0.55 per mile beyond 20 miles for portraits will be added to the cost of the package at the time of booking.  Mileage fee is in accordance with CA state mileage rates and subject to change.
  • A word about Copyright:
    • Copyright is protected by the Federal Copyright Law. It is unlawful to copy or scan any images without permission of the photographer. Even though the pictures may be of you or your child, the photographer still owns the copyright to the image. In order to control the quality of the work produced, the photographer is the only one who can crop, modify, order any image produced at this photo session. Chelsea Elizabeth Photography retains the copyright and ownership of all images of the photo session and reserves the right to reproduce images for portfolio, studio display, gallery display, website, self-promotion, photo contests, etc. Clients are not allowed to reproduce any images produced by the photographer for any purpose without written consent. No other camera equipment other than the photographer’s is allowed in the photo session.
  • Print Credit
    • Print credit issued by Chelsea Elizabeth Photography expires 90 days after the portrait session.
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